Professional Services & Consulting
Facilities, Property & Performance Management Software
Service Works Global (SWG) can help you quickly get up to speed with our software and provide quality aftercare and support when you need it most. We offer a broad range of tailored consultancy services to complement our comprehensive range of facilities, property and performance management software solutions. Our services include:
- Software development
- Software customisation
- Installation
- Data manipulation
- Integration with third party software applications
- Training
- Hotline / telephone support
- Consultancy
- Project management
- Business process review and re-engineering
- Proactive account management
- User and Special Interest Group forums
Project Management
The quality of the professional services that support the deployment of software is critical to the success of a project. Clients must have total confidence in the ability of the software to satisfy each individual organisation's requirements and also that the system’s design and deployment is being undertaken by technology specialists who truly understand the facilities, property and performance management market places.
SWG provides a broad range of skills and expertise enabling rapid mobilisation of software backed by a comprehensive ongoing support service.
Regional Account Manager
SWG will appoint a dedicated Regional Account Manager to monitor and manage the QFM implementation and act as a single point of contact for all project-related issues. Our Regional Account Managers will help you to define your business needs, analyse requirements, write specifications, facilitate prioritisation, and track the status of functional requirements. The consultant will also provide the necessary advice, guidance and assistance during the initial population of the QFM database. Our consultants possess vital ‘soft’ skills: listening, analysis, facilitation, observation, organisation, team building, and creativity.
Development / Customisation Consultant
The Development / Customisation Consultant is responsible for undertaking a detailed specification of development work which may be identified in the Requirements Analysis phase. The consultant will perform all bespoke and interface development during the implementation and upgrade phases.
Training Consultant
One or more Training Consultants will be assigned in the delivery of training courses outlined in your project plan. Training consultants have extensive knowledge of QFM software functionality and the facilities, property and performance management market places, thereby arming users with the ability to fully exploit the broad range of product functionality available within the QFM suite of applications.