Customer Care & Support
Facilities & Property Management Software
Service Works Global prides itself in offering a swift, reliable and comprehensive support service provided by our knowledgeable and skilled staff. Our complete service solution enables clients to realise a rapid return on their QFM facilities management software investment through the following services:- QFM Support Centre
Our telephone support centre is available from 09.00-17.30hrs Monday to Friday, to provide phone and email advice for your facilities and property management software - Remote Support
Our software technicians can remotely log-in to our customers software (agreed in advance) through a variety of leading remote third party software applications - Onsite Software Support
SWG has regionally based teams to support our property management software onsite which is backed by a comprehensive telephone support service
Our Support Service also includes:
- A single point of contact for the management of customer contacts relating to the use of QFM software
- A full range of management information from the support centre database to enable SWG and the customer to review call statistics
- A fully maintained database of support centre activity at the end of each working day
- Progress reporting to keep the client informed of the status of any and all logged issues with the support centre
- An escalations procedure to take any additional action necessary to resolve the matter raised by the contact, if required
- A procedure for the early resolution of urgent priority calls together with a follow-up procedure to confirm with the customer that the issue has been resolved (agreed with the client in advance)
QFM Training Services
SWG offers a wide range of training courses for the QFM suite of facilities management software applications and associated third-party products.
Our courses are designed to offer the best combination of product knowledge and hands-on software training, undertaken by professional and approachable trainers. The ethos of the organisation’s training arm is one of quality and flexibility. Courses can be provided as either tailored or public courses. Tailored courses may be set up using a client’s own (training) database, so that delegates learn applications by using terminology that is both familiar and relevant to them.
SWG also offers an optional bespoke QFM software training materials service which is a particularly useful facility for clients who have an extensively customised system.
SWG’s courses are structured to support a wide range of users including foundation, intermediate and advanced. At the end of the course, delegates receive a certificate confirming course attendance and completion. Accreditation courses are available upon request.
For larger implementations, SWG offers a train the trainer service, which provides organisations with a cost effective programme for training key personnel within their organisation who can then in turn train their colleagues.