QFM SLA & Contract Management
Facilities, Property & Performance Management Software
QFM SLA (Service Level Agreement) and Contract Management software improves contractor performance, increases levels of customer service and generates cost savings through measuring service delivery and quality. Features include:
- Monitoring facilities management contractors' performance against contractual obligations
- Setting up bonus and rebate systems for contractors
- Multiple SLAs to cover one contract or one SLA to a system
- Storage of contract documentation for reviewing at a later date
- Automatic calculation of job costs based on pre-defined labour rates, travel and materials as well as on a quality output basis
- 'Stop the clock' feature; if a job is unable to be completed on the first visit (e.g. parts are required)
- Shadow contracts, so that an existing contract can be compared to an alternative contractor (e.g. time and materials versus comprehensive, or contractor versus in-house service)
- Management of contractor invoice reconciliation
- Extensive analytical reports (textual and graphical) including sub-contractor performance by period, type, time, degree of failure by SLA parameters