QFM Help Desk & Event Management
Home > Products > QFM
Facilities Management > QFM
Help Desk & Event Management >
Facilities, Property & Performance Management Software
Is your business seeking a flexible and ‘intelligent’ Help
Desk and Event Management system to ensure that contractors and in-house staff are effectively resourced and service to the customer is measured and maintained?
QFM Help Desk & Event Management enables the operator to:
- Promptly capture information, including location, service history, property maintenance contracts and service
level agreements
- Identify repeat calls and tasks
- Send automatic job notifications to the relevant service provider (by PDA, fax, e-mail, and text message)
- Prioritise tasks and identify unresolved calls
- Calculate powerful financial information, including job costs,
invoice reconciliation and budget management
- Utilise the Express Event feature to rapidly input call details, validate, schedule and despatch work separately. This offers maximum workload control for a high volume help desk and allows personnel without previous QFM experience (for example, temporary staff) to log calls
Back to top
