QFM - FM Solutions for Leisure & Sports Complexes
Industry Issues
The highly competitive nature of the hotel, health and leisure club industries has placed increasing pressure on margins, as customers now demand the very best facilities and the highest level of service for less money. Juggling these increased demands while managing OH&S concerns is always a high priority. Managing everyday risks in public areas, managing regular building and equipment maintenance activities out-of-hours to minimise disruption as well as ensuring cleanliness standards are all pressures inherent to the industry. The potential knock-on effect that poor management has on hotel reservations and club memberships can be significant. After all, finishing a tough work-out at the gym and finding that the sauna is out of action or arriving at a hotel to find that the air conditioning isn’t working and the bedroom window won’t open is unlikely to promote loyalty or return visits.
Value of QFM Software
QFM is an award-winning software suite that helps meet these challenges and supports the more efficient management of facilities related activities. It provides an integrated solution designed specifically for leisure organisations to track and manage assets and equipment, reduce operational costs, improve service standards and availability, and ensure compliance with OH&S and statutory requirements. QFM delivers a truly integrated approach to best-in-breed facilities and support services operations.
QFM is an award-winning facilities and bookings management software solution that helps meet these challenges and provides extensive functionality to ensure hotels, health and leisure clubs exceed residents' and members’ expectations for availability and service. It offers an integrated solution to track and manage assets and equipment, to reduce operational costs, simplify fitness class and conference room bookings management while assisting organisations to comply with statutory cleanliness and safety requirements. QFM delivers a truly integrated approach for best-in-breed facilities and support services operations.
QFM is fully equipped with a comprehensive range of out-of-the-box features, including:
- Helpdesk & Event Management
- Asset Management
- Contractor Performance Management
- Stock Control
- Service Management & Schedules
- Planned Maintenance
- Property Management
- Bookings (Including Room, Visitor, Chauffeur & Accommodation Bookings)
- Specialist Applications including:
QFM features configurable workflows by providing tools which allow users to align their existing operational terminology, processes and procedures to QFM very quickly, therefore ensuring a smooth implementation.
QFM is trusted by many leading hotel, health and leisure organisations to optimise the performance of their facilities, plant and gym equipment, as well as monitoring the standards of services such as cleaning and security. It delivers total control over all preventative maintenance and scheduled service programmes.
To complement this, QFM includes a fitness class and a conference room booking system developed in direct consultation with industry providers. The fitness class booking system is easy to use and flexible enough to handle all classes, from swimming lessons through to spin classes, personal training and yoga sessions. Likewise the conference room booking system manages everything from configurable room layouts, through to room overlapping, cost calculations, catering and equipment bookings.
By combining these features with in-built quality auditing and customer satisfaction surveys that have been developed specifically for the hotel and leisure industries, QFM helps to reduce risk, lower the total cost of ownership and reduce asset downtime leading to greater asset / equipment availability and improved customer satisfaction. Whether in-house or out-sourced, QFM seamlessly manages work orders and ensures safe, effective workforce task direction.
QFM features a central Helpdesk, which is used as an automated control centre for all service and repairs, as well as managing room bookings, class bookings and confirmations. It also offers web functionality so that events / jobs or bookings can be made over the internet / intranet. It includes a wide range of highly configurable tools for single or multi-site enterprise-wide reporting of service performance and booking history. As a result, QFM takes the guesswork out of budget planning, demand forecasting and strategic decision-making.
In addition, there is also an optional Stock Control application which integrates into QFM Leisure, so that items such as pool chemicals, cleaning products and inventory for sale can be tracked and managed.
Key clients include:
- Center Parcs Holiday Resorts & Villages
- Total Fitness Health Clubs
- Holmes Place Health Clubs